SRS Service Statement

We will provide a relevant and sustainable sport and recreation service that will add value to the University and its students, staff and alumni

Key aims

  • to maximise participation in physical activity and sport by students and staff of the University of Glasgow to be a customer focused service that aims to maximise opportunities and minimise barriers to physical activity and sport
  • to deliver a wide range of activity and sport opportunities to suit the needs of the University community to optimise the use and programming of facilities to accommodate these wide range of activities
  • to integrate the SRS with relevant internal and external groups and agencies to best promote the SRS and University aligned objectives
  • to be a service committed to continuous improvement and achieving best value from resources to ensure that income generating activities add value to the University’s reputation and are both effective and efficient

Values of the SRS

Underpinning all aspects of our work is a commitment to Quality, Education and Enterprise

Back

Quality

We are dedicated to quality in terms of customer service, facilities, equipment and teaching. Quality is manifested in the way we constantly reflect on our work and in our commitment to continuous improvement

Back

Education

Our commitment to education is both in what we want for members and SRS staff. For members our aim is to support people to know and understand how to be physically active. We want them to be independent and have enough understanding for life long participation. For SRS staff its about believing that continued learning and development is vital for delivering a vibrant service. We are committed to encouraging and supporting continuing professional development for staff including formal academic qualifications and vocational courses

Back

Enterprise

We are also a service that values enterprise. It says something about our ”can do” attitude and approach.

We are proactive, creative and positive

Back

Pledges to Customers

(students, staff and associated members)

  • we will ensure there is a balanced and diverse programme of physical activity and sport activities available
  • we will provide advice including consultations and inductions about how to get started in activity
  • we will ensure that the classes and courses we teach are of a high quality both in content and delivery
  • all our staff will be suitably qualified and trained and provide a welcoming, safe and efficient service
  • facilities will be inspected and cleaned to a high standard prior to opening and cleaned as necessary to maintain this high standard
  • we will ensure that we maintain high standards of health and safety. This includes ensuring that a trained lifeguard always staffs the pool and there is always a trained first aid member of staff on duty within the facilities
  • we will make efforts to ensure that we continually re-invest in the facilities and equipment to ensure that they are kept up-to-date and at a high standard
  • when repairs are required we will have these carried out as speedily as possible
  • a range of publicity, information and programme information will be available in all SRS facilities and accessible on line
  • we will ensure that we make proactive steps to receive feedback about our service. This will include the use of comment cards, web based forms, regular focus groups and surveys

Back

Pledges to the University

The Sport and Recreation Service aligns itself with supporting the University mission and objectives. As such it pledges the following:

  • the SRS will be proactive in using the SRS as a recruitment and marketing tool. SRS staff will be available to give talks, take tours of the SRS facilities and we will be ready where appropriate to play a role in internal and external promotional events
  • the SRS will be proactive in adding value to the retention agenda.

There is strong evidence to indicate that taking part in physical activity supports both physical and mental health. These are both important factors in allowing students and staff to cope and perform well in their academic studies or in their job roles

  • a key focus for the SRS will be to ensure the we understand the needs and pressures of the students and staff and keep working on ways to reduce the barriers to participating in physical activity
  • the SRS will contribute towards the wider student experience and use sport and recreation as a vehicle to support employability and individual personal development - eg. developing social, organisational and team building skills
  • the SRS will be proactive in taking opportunities to strengthen links and relations with the wider community particularly where there are benefits and impact in terms of, income generation, widening participation, equality and diversity, and profile
  • the SRS will optimise the use of the facilities and ensure a service that seeks continuous improvement and achieving best value from resources
  • the SRS will be innovative and enterprising

Back

Should you wish to make a comment or complaint regarding our service please contact Gregory Sheridan, Customer Services and Information Manager via e-mail at g.sheridan@admin.gla.ac.uk

Sport
Health and Fitness
Membership
Facilities
Timetables